Head Of Ccaas Customer Success

Concentrix Catalyst

Sydney, Australia
On-site
Ccaas platform expertise
Customer value journey ownership
Outcome-led solution shaping
Lead customer engagement end-to-end, from discovery and solution design through to adoption, retention and expansion

Job Summary

  • Lead customer engagement end-to-end, from discovery and solution design through to adoption, retention and expansion.
  • Build and lead a high-performing team across Solutions Engineering, Customer Success and Onboarding.
  • This is an opportunity to define what great customer success looks like in a rapidly evolving CCaaS and AI landscape.

Matching Summary

Lead customer engagement end-to-end, from discovery and solution design through to adoption, retention and expansion.

Skills & Requirements

Must-have

  • CCaaS platform expertise
  • customer value journey ownership
  • outcome-led solution shaping
  • driving adoption and value realization
  • executive-level customer conversations

Nice-to-have

  • AI-driven customer experience trends
  • collaborative, low-ego leadership

Key Requirements

  • 8+ years' experience in Customer Success, Account Management, or Professional Services
  • Proven leadership experience building and scaling high-performing teams
  • Deep expertise in CCaaS platforms and contact centre operations
  • Strong commercial acumen, with ownership of renewal and growth targets
  • Confidence engaging C-suite stakeholders

Work Rights

Not specified

Tailored Resume

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