Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work
Job Summary
Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.
Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
Matching Summary
Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
Skills & Requirements
Must-have
RAN 2G/3G/4G/5G technology
end-to-end mobile networks architecture
Monitor and resolve Jeopardy Alerts
initial ticket triage and analysis
append tickets with notes
handle customer calls and emergency bridges
governance calls and network reports
Nice-to-have
proactive attitude and teamwork focus
strong performance ethics and professionalism
high energy and high professionalism
Key Requirements
RAN 2G/3G/4G/5G Network KPI knowledge
Telecommunications knowledge GSM, WCDMA, LTE
Linux/Unix operating system knowledge
RAN monitoring experience
Degree in Electrical/Telecommunication Engineering