Customer Service Advisor | S1 | Everyday Banking | Belfast

Santander UK

Belfast, United Kingdom
Base: £25,000; benefits: £500 annual cash allowanc...
Hybrid
First point of contact for customers
Provide immediate and empathetic support
Telephony-based role
Santander is evolving into a technology-driven organisation, valuing bold thinking, innovation, and the courage to challenge what’s possible

Job Summary

  • Santander is evolving into a technology-driven organisation, valuing bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Service Advisor, you will be the first point of contact, providing immediate and empathetic support over the phone, assisting with transactions, queries, and servicing.
  • The role offers competitive rewards including a salary of £25,000 plus an annual cash allowance, 25 days' holiday, pension contributions, and a range of wellbeing and development opportunities.

Matching Summary

Santander is evolving into a technology-driven organisation, valuing bold thinking, innovation, and the courage to challenge what’s possible.

Salary

Base: £25,000; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, pension contributions, voluntary healthcare, share plans, staff product discounts; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • First point of contact for customers
  • Provide immediate and empathetic support
  • Telephony-based role
  • Build strong customer relationships
  • Take ownership and deliver great customer experience
  • Actively listen and communicate effectively

Nice-to-have

  • Go above-and-beyond for customers
  • Effective team working skills
  • Flexible, can-do approach
  • Think on your feet
  • Openness to a broad range of activities

Key Requirements

  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter