Service Delivery Manager

Ericsson

Brunei Darussalam
On-site
Contract lifecycle management
Financial analysis and budget monitoring
Service level agreement (sla) management
Ericsson is seeking a Service Delivery Manager in Brunei Darussalam who will oversee customer relationships and ensure superior service delivery, focusing on customer satisfaction, budget management, and compliance with Service Level Agreements (SLAs). The role also involves identifying business opportunities and contributing to sales efforts

Job Summary

  • The role involves steering customer relationships and ensuring superior service delivery while overseeing business execution for customer satisfaction.
  • You will be responsible for managing budgets, adhering to Service Level Agreements, and identifying viable business opportunities alongside the Account team.
  • The position requires ensuring compliance with corporate and local Occupational Health and Safety regulations while driving contract fulfillment.

Matching Summary

Match Score: 85

Ericsson is seeking a Service Delivery Manager in Brunei Darussalam who will oversee customer relationships and ensure superior service delivery, focusing on customer satisfaction, budget management, and compliance with Service Level Agreements (SLAs). The role also involves identifying business opportunities and contributing to sales efforts.

Skills & Requirements

Must-have

  • Contract Lifecycle Management
  • Financial Analysis and Budget Monitoring
  • Service Level Agreement (SLA) Management
  • Customer Relationship Management
  • Occupational Health and Safety Compliance

Nice-to-have

  • Sales opportunity creation skills
  • Machine Learning knowledge
  • Data Analysis capabilities
  • Business Acumen and Strategy
  • Collaboration and Knowledge Sharing

Key Requirements

  • Experience in Contract Lifecycle Management
  • Proficiency in Financial Analysis
  • Knowledge of Ericsson Portfolio
  • Understanding of Service Delivery Models
  • Competence in Trade Compliance

Work Rights

Not specified

Tailored Resume

Cover Letter