Operations Manager - Ao

Ericsson

Kigali, Rwanda
**
Front office operations
Managed services environment
Customer inquiry handling
** Ericsson is seeking an Operations Manager for its Kigali, Rwanda location, responsible for overseeing front office operations in a managed services environment. The ideal candidate should have significant experience in operations management, strong leadership skills, and a customer-focused approach. **

Job Summary

  • The Operations Manager is responsible for overseeing the day-to-day operations of the front office within a managed services environment, ensuring prompt and professional handling of customer inquiries and service requests.
  • This role requires strong communication skills, operational discipline, and the ability to lead a front office team to deliver exceptional customer experience, while coordinating with various internal teams.
  • Ericsson offers an outstanding opportunity to use your skills and imagination to build solutions and join a team of diverse innovators driven to craft what comes next.

Matching Summary

Match Score: 75

** Ericsson is seeking an Operations Manager for its Kigali, Rwanda location, responsible for overseeing front office operations in a managed services environment. The ideal candidate should have significant experience in operations management, strong leadership skills, and a customer-focused approach. **

Skills & Requirements

Must-have

  • front office operations
  • managed services environment
  • customer inquiry handling
  • service request resolution
  • operational coordination
  • SLA adherence
  • standard operating procedures

Nice-to-have

  • customer experience focus
  • process-driven mindset
  • innovative problem solving
  • diverse team collaboration

Key Requirements

  • 10+ years of experience
  • Bachelor's degree preferred
  • ITIL practices knowledge

Work Rights

Not specified

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