The role involves supporting project activities according to internal procedures, managing and resolving tickets within SLA through proper escalation and coordination, and updating technical procedures
Job Summary
The role involves supporting project activities according to internal procedures, managing and resolving tickets within SLA through proper escalation and coordination, and updating technical procedures.
Responsibilities also include training new team members if assigned, intervening in incident cases post-configuration, and handling calls from field technicians to meet agreed SLAs and KPIs.
Ericsson offers benefits such as 25+ vacation days, flexy time, hybrid working, medical subscription, life and accidents insurance, and a flexible benefits monthly budget.
Matching Summary
The role involves supporting project activities according to internal procedures, managing and resolving tickets within SLA through proper escalation and coordination, and updating technical procedures.