System Operator (night Shift)

Logicalis Inc

Remote
Base: $18ph to $22ph; bonus/equity: not specified;...
On-site
Customer incident triage
Servicenow ticketing system
Itil processes
Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC

Job Summary

  • Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC.
  • Responds and solves customer issues utilizing technology tools, procedures, and training.
  • Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes.

Matching Summary

Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC.

Salary

Base: $18/hr to $22/hr; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer incident triage
  • ServiceNow ticketing system
  • ITIL processes
  • IT monitoring systems
  • Windows Operating Systems support
  • Networking knowledge

Nice-to-have

  • Strong troubleshooting skills
  • Client service focus
  • Excellent interpersonal skills
  • Works independently
  • Works well with team members

Key Requirements

  • Associate degree in a related field
  • 1 year troubleshooting/configuration experience
  • Microsoft, Cisco or CompTIA certifications

Work Rights

Not specified

Tailored Resume

Cover Letter