Bachelor's degree in computer science or related field
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team
Job Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
Candidates will lead end-to-end business analysis from discovery workshops to detailed requirements, focusing on delivering measurable business value through the ServiceNow platform.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the time each quarter to be spent in the office or with customers.
Matching Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Bachelor's degree in Computer Science or related field
Full life cycle development for ServiceNow customizations
Experience with ITSM and ITIL practices
Nice-to-have
ServiceNow Admin Certification preferred
Strong user-centric approach to adoption
Experience building processes for HR and Finance
Ability to work independently in fast-paced environment
Excellent organizational and presentation skills
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification
Bachelor's degree in Computer Science or equivalent