Ericsson is seeking a Technical Authority Expert in Noida, India, who will provide second-level operations support for the NetCracker BSS suite. The role requires technical expertise in UNIX/Linux platforms, incident management, and customer engagement, with responsibilities including system administration and billing operations
Job Summary
Own the operational health and stability of the production environment by providing proactive monitoring and assurance activities.
Lead technical triage, coordinate investigations, drive incident resolution, and perform root-cause analysis across NetCracker components.
Act as the main point of contact for internal teams and clients, building strong relationships with customer IT/business stakeholders.
Matching Summary
Match Score: 85
Ericsson is seeking a Technical Authority Expert in Noida, India, who will provide second-level operations support for the NetCracker BSS suite. The role requires technical expertise in UNIX/Linux platforms, incident management, and customer engagement, with responsibilities including system administration and billing operations.
Skills & Requirements
Must-have
NetCracker BSS suite expertise
Unix/Linux administration and scripting
Telecom network performance analysis
24/7 production support environment
Customer-facing communication skills
Nice-to-have
Agile and Waterfall methodologies familiarity
Telecom signalling protocols knowledge
Relevant certifications
Key Requirements
4–8+ years of technical/application support experience