Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions support
Ai-powered solutions expertise
Client journey management
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions.
Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Enterprise SaaS solutions support
AI-powered solutions expertise
Client journey management
Product troubleshooting and support
Global cross-functional team collaboration
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Meaningful work with supportive colleagues
Key Requirements
4+ years customer success or account management
4+ years enterprise SaaS solutions support/implementation
4+ years technical understanding of complex software ecosystems
4+ years educating clients on products and providing training