It-business Analyst Customer Service (m/w/d)

Liebherr Machines Bulle SA

Bulle, Switzerland
On-site
Customer service it domain knowledge
Requirement analysis and roadmap development
Solution architecture collaboration
Liebherr Machines Bulle SA is seeking an IT Business Analyst for Customer Service, responsible for requirements analysis, IT roadmap development, and project request analysis. The ideal candidate will engage with various stakeholders to facilitate solutions and support implementation

Job Summary

  • The role serves as the primary contact point for business areas regarding Customer Service IT requirements.
  • Responsibilities include analyzing project requests, moderating solution finding with architects, and guiding implementation.
  • The position involves testing system adaptations and documenting processes while supporting key users.

Matching Summary

Match Score: 85

Liebherr Machines Bulle SA is seeking an IT Business Analyst for Customer Service, responsible for requirements analysis, IT roadmap development, and project request analysis. The ideal candidate will engage with various stakeholders to facilitate solutions and support implementation.

Skills & Requirements

Must-have

  • Customer Service IT domain knowledge
  • Requirement analysis and roadmap development
  • Solution architecture collaboration
  • Key user training and implementation support

Nice-to-have

  • Experience with Liebherr-Components division
  • External partner moderation skills
  • Technical documentation expertise

Key Requirements

  • Background in IT Business Analysis
  • Experience in Customer Service IT systems
  • Strong stakeholder management capabilities

Work Rights

Not specified

Tailored Resume

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