Customer Care Agent - Inbound (6 Months Fixed Term)

Hungry Lion

Kraaifontein Industria, South Africa
On-site
Active listening and empathy
Sharp investigating and problem solving
Resolving queries and complaints swiftly
The Customer Care Agent position at Hungry Lion is a fixed-term role focused on providing exceptional customer service through various communication channels. Candidates should possess strong problem-solving skills, empathy, and experience in a call center environment

Job Summary

  • As a Customer Experience Agent, you are the human face of our brand, the first voice customers hear when they need help.
  • You will bring active listening, genuine empathy and sharp investigating and problem solving skills to every interaction, resolving queries and complaints swiftly across multiple channels.
  • This role operates on a rotational shift basis, including weekends and public holidays, within our standard operational hours of 8am - 8pm.

Matching Summary

Match Score: 75

The Customer Care Agent position at Hungry Lion is a fixed-term role focused on providing exceptional customer service through various communication channels. Candidates should possess strong problem-solving skills, empathy, and experience in a call center environment.

Skills & Requirements

Must-have

  • active listening and empathy
  • sharp investigating and problem solving
  • resolving queries and complaints swiftly
  • rotational shift basis
  • work flexible hours weekends holidays
  • own reliable transport

Nice-to-have

  • customer-centric approach
  • rapport-building skills
  • patient and empathetic attitude
  • adaptability and flexibility
  • tech savvy

Key Requirements

  • Grade 12
  • 6 months - 1 years experience call centre
  • willing to travel to Head Office
  • English and one other official language

Work Rights

Not specified

Tailored Resume

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