This role is critical in driving service stability, proactive problem management, and operational reliability across fintech application ecosystems
Job Summary
This role is critical in driving service stability, proactive problem management, and operational reliability across fintech application ecosystems.
The selected person will lead service reliability initiatives, ensure seamless operations, and enhance customer satisfaction through robust governance.
Candidates must have a strong background in IT Operations with hands-on experience in Fintech platforms and digital wallet systems.
Matching Summary
This role is critical in driving service stability, proactive problem management, and operational reliability across fintech application ecosystems.
Skills & Requirements
Must-have
15+ years IT Operations experience
Fintech platform operations expertise
Root cause analysis methodologies
ITIL Incident Problem Change processes
Service reliability management frameworks
Nice-to-have
Ericsson Wallet Platform knowledge
Mobile Money ecosystem exposure
Kubernetes and API integration skills
DevOps automation mindset
Proactive continuous improvement passion
Key Requirements
Engineering Graduate in Computer Science or related field
15+ years in IT Operations or Service Reliability functions
Experience with high-availability transaction systems