Uk&i Voice Of The Customer Specialist (10 Month Ftc)

GLOBAL PAYMENT HOLDING COMPANY

Not specified
Thoroughly investigate customer complaints
Negotiate fairly to resolve disputes
Conduct root cause analysis of issues
Global Payments is seeking a UK&I Voice of the Customer Specialist for a 10-month fixed-term contract. The role involves managing customer complaints, conducting root cause analyses, and enhancing customer satisfaction through improved service processes

Job Summary

  • This role involves ensuring all customer complaints are fully resolved within agreed timescales through thorough investigation and fair negotiation.
  • The specialist will conduct root cause analyses to identify process improvements and publish insights to prevent recurrence across the organization.
  • You will manage escalations on public review platforms like Trust Pilot and Google Reviews while coordinating with internal stakeholders to ensure project completion.

Matching Summary

Match Score: 85

Global Payments is seeking a UK&I Voice of the Customer Specialist for a 10-month fixed-term contract. The role involves managing customer complaints, conducting root cause analyses, and enhancing customer satisfaction through improved service processes.

Skills & Requirements

Must-have

  • Thoroughly investigate customer complaints
  • Negotiate fairly to resolve disputes
  • Conduct root cause analysis of issues
  • Handle Financial Ombudsman cases
  • Maintain strong customer relationships
  • Track and report customer satisfaction feedback

Nice-to-have

  • Ability to build productive relationships
  • Share best practices with resolutions team
  • Strong customer service skills
  • Experience with Trust Pilot and Google Reviews
  • Cross-functional collaboration experience

Key Requirements

  • 10-month fixed-term contract availability
  • Strong negotiation and conflict resolution skills
  • Experience handling Financial Ombudsman cases

Work Rights

Not specified

Tailored Resume

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