AmeriVet is seeking a personable and skilled Client Service Representative (CSR) for their Animal Emergency Hospital in Topeka, KS. The role requires exceptional customer service skills, efficient multitasking, and compassion in high-stress situations, while offering competitive benefits and a supportive work environment
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Matching Summary
Match Score: 85
AmeriVet is seeking a personable and skilled Client Service Representative (CSR) for their Animal Emergency Hospital in Topeka, KS. The role requires exceptional customer service skills, efficient multitasking, and compassion in high-stress situations, while offering competitive benefits and a supportive work environment.
Skills & Requirements
Must-have
Personable and skilled client service
Exceptional service delivery
Operates multi-line telephone system
Accepts payments and maintains cash drawer
Maintains accurate client and pet records
Computer efficiency
Detail-oriented
Nice-to-have
Empathizes with clients
Remains calm in emergency situations
Creates positive first and last impressions
Key Requirements
Professional and friendly phone etiquette
Available to work weekends and holiday rotations
Ability to prioritize and complete tasks simultaneously
Ability to problem solve and adapt
HS Diploma or educational equivalent
Excellent customer service skills
Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
One year of customer service representative experience
Knowledge of veterinary medical terminology and procedures