Data Ops Associate

Elsevier

Chennai, India
Hybrid
Customer account maintenance and creation
Process assigned activities accurately
Respond professionally to customer queries
Elsevier is seeking a Data Ops Associate in Chennai to support the Customer Data Operations team by maintaining and creating customer accounts while ensuring quality service delivery. The role involves analytical problem-solving and effective communication with internal stakeholders, along with a focus on process improvements

Job Summary

  • The Customer Data Operations (C-DOT) team is responsible for providing efficient, timely, and accurate service to Elsevier stakeholders in validation, creation and maintenance of organization customer accounts.
  • The role of the Data OPS Associate is to support the Customer Support and Order to Cash department by providing outstanding customer experience to our internal customers.
  • We promote a healthy work/life balance across the organisation, offering numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals.

Matching Summary

Match Score: 85

Elsevier is seeking a Data Ops Associate in Chennai to support the Customer Data Operations team by maintaining and creating customer accounts while ensuring quality service delivery. The role involves analytical problem-solving and effective communication with internal stakeholders, along with a focus on process improvements.

Skills & Requirements

Must-have

  • Customer account maintenance and creation
  • Process assigned activities accurately
  • Respond professionally to customer queries
  • Adhere to SOP and training modules
  • Root Cause Analysis and CAPAs
  • Support process improvements

Nice-to-have

  • Excellent verbal, written, and interpersonal skills
  • Highly flexible and open to change
  • Intermediate analytical ability
  • Strong attention to detail
  • Data-driven approach to decision making
  • Basic documentation and process mapping skills

Key Requirements

  • 2+ years of relevant experience
  • Bachelor’s degree
  • Basic understanding of Master Data Management
  • Basic understanding of Order to Cash processes
  • Basic understanding of customer service processes

Work Rights

Not specified

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