Head Of Sdu India

Ericsson

Noida, India
**
Service delivery unit leadership
Automation-first mindset
Data-centric operating model
** Ericsson is seeking a Head of Service Delivery Unit (SDU) in Noida, India, to lead a centralized service organization focused on efficient delivery through automation and innovation. The role requires extensive experience in service delivery management, data analytics, and stakeholder engagement to enhance operational effectiveness and drive continuous improvement. **

Job Summary

  • Lead and line-manage the SDU organization to meet SLO and SDU performance targets, embedding an automation-first mindset and creating a data-centric operating model.
  • Design and deploy an organization aligned to business needs, implementing and expanding the service portfolio, and driving innovation including deployment of SLOP strategies.
  • Build and maintain strong relationships with internal and external stakeholders, minimize operational and reputational risk, and own the unit’s financial planning.

Matching Summary

Match Score: 75

** Ericsson is seeking a Head of Service Delivery Unit (SDU) in Noida, India, to lead a centralized service organization focused on efficient delivery through automation and innovation. The role requires extensive experience in service delivery management, data analytics, and stakeholder engagement to enhance operational effectiveness and drive continuous improvement. **

Skills & Requirements

Must-have

  • Service Delivery Unit leadership
  • automation-first mindset
  • data-centric operating model
  • Managed Services business models
  • Managed Services Delivery Platform solutions
  • Ericsson Policies and Directives

Nice-to-have

  • customer stakeholders engagement
  • risk-based empowered workforce
  • continuous learning and coaching
  • diversity and inclusion champion

Key Requirements

  • Minimum 15 years of experience as SDLM
  • Strong knowledge of Services and customer segmentation
  • Good understanding of data analytics models
  • Strong knowledge of Ericsson Sales Process or similar
  • Strong knowledge on commercial and Managed Services business models
  • Excellent understanding of the MSN financials model
  • Excellent English language skills

Work Rights

Not specified

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