Senior Director - Engineering

Freshworks

San Mateo, CA, United States
Base: $296,000 - $365,000; bonus/equity: available...
Hybrid (onsite 3 days/week)
15+ years software engineering experience
8-10+ years engineering leadership roles
Experience leading multi-team engineering functions
Freshworks is seeking a Senior Director of Engineering to lead its IT Operations Management (ITOM) product engineering organization in San Mateo, CA. The ideal candidate will have extensive experience in engineering leadership, particularly in AI-driven operations, and possess a strong technical background to drive innovation and organizational maturity

Job Summary

  • Freshworks is seeking a Senior Director of Engineering to lead the IT Operations Management product engineering organization in San Mateo.
  • The role involves defining long-term engineering vision for AI-driven operations, monitoring, alerting, and system observability platforms.
  • Compensation includes an annual base salary range of $296,000 - $365,000 with bonus/equity options and comprehensive benefits.

Matching Summary

Match Score: 85

Freshworks is seeking a Senior Director of Engineering to lead its IT Operations Management (ITOM) product engineering organization in San Mateo, CA. The ideal candidate will have extensive experience in engineering leadership, particularly in AI-driven operations, and possess a strong technical background to drive innovation and organizational maturity.

Salary

Base: $296,000 - $365,000; Bonus/Equity: Available; Benefits: Dental, medical, vision, disability, life insurance, equity + ESPP, flexible PTO, commuter benefits, wellness benefits, adoption and parental leave

Skills & Requirements

Must-have

  • 15+ years software engineering experience
  • 8-10+ years engineering leadership roles
  • Experience leading multi-team engineering functions
  • Distributed systems and microservices architecture
  • Cloud platform expertise AWS Azure or GCP
  • AIOps machine learning integration experience
  • High-scale SaaS platform operations

Nice-to-have

  • Strong track record of building leadership bench
  • Mentoring engineering managers and senior leaders
  • Cross-functional alignment with Data and Security teams
  • Culture of accountability and customer-first thinking
  • Influence organizational direction beyond immediate team scope

Key Requirements

  • Bachelor's or Master's degree in Computer Science or related field
  • 15+ years total software engineering experience
  • 8-10+ years in engineering leadership managing managers
  • Proven experience in ITOM or observability platforms
  • Hands-on experience with cloud platforms and DevOps practices

Work Rights

Not specified

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