The role involves piloting the measurement of effective and perceived service quality to meet group objectives while ensuring optimal treatment of customer requests
Job Summary
The role involves piloting the measurement of effective and perceived service quality to meet group objectives while ensuring optimal treatment of customer requests.
You will be responsible for controlling the quality of missions performed by external providers across all contact channels and ensuring data traceability.
The position requires preparing and deploying necessary training programs for both internal staff and external partners, including integration and continuous learning.
Matching Summary
The role involves piloting the measurement of effective and perceived service quality to meet group objectives while ensuring optimal treatment of customer requests.
Skills & Requirements
Must-have
Service quality measurement and control
Vendor performance evaluation and management
Customer satisfaction process optimization
Training deployment for client service teams
Data analysis and reporting proficiency
Nice-to-have
Strong analytical and synthesis capabilities
Excellent verbal and written communication skills
Initiative and problem-solving mindset
Adaptability and agility in fast-paced environments
Team collaboration and interpersonal skills
Key Requirements
1 year experience in service quality management
Fluent English (reading, writing, speaking)
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)