Customer Success Manager Security Solutions

Ericsson

Mississauga, Canada
On-site
Cybersecurity principles
Telecom security frameworks
Customer onboarding
Ericsson is seeking a Customer Success Manager for their Security Solutions team in Mississauga, Canada. The role focuses on customer onboarding, engagement, and maximizing the value of Ericsson's Cyber Defense Solutions while fostering a collaborative culture within the Customer Success team

Job Summary

  • Maximize the security value through Ericsson Cyber Defense Solutions towards the ESM customer base.
  • Build and maintain strong relationships with customer security stakeholders.
  • Foster a collaborative and customer-centric culture within the Customer Success team.

Matching Summary

Match Score: 85

Ericsson is seeking a Customer Success Manager for their Security Solutions team in Mississauga, Canada. The role focuses on customer onboarding, engagement, and maximizing the value of Ericsson's Cyber Defense Solutions while fostering a collaborative culture within the Customer Success team.

Skills & Requirements

Must-have

  • cybersecurity principles
  • telecom security frameworks
  • customer onboarding
  • post-acceptance services
  • driving customer engagement
  • stakeholder management

Nice-to-have

  • talk security language
  • leading customer project deliveries
  • Ericsson Cyber Defense Solutions
  • connections to Ericsson Customer Base
  • Cyber Security Communities involvement

Key Requirements

  • B.Sc. / M.Sc. in Computer Science or related technical discipline
  • Minimum 5 years of customer-facing experience
  • complex B2B environments experience
  • cross-cultural competence
  • experience working in diverse, international environments
  • experience working with geographically distributed teams

Work Rights

Not specified

Tailored Resume

Cover Letter