Srf Engineer

Ericsson

Noida, India
On-site
Ericsson operations engine
5g ms operations readiness
24/7 incident management support
Ericsson is seeking a Domain Support Specialist to join its Automated Operations team in Noida, India. The role involves managing maintenance activities, providing technical support, and ensuring efficient service operation, with a focus on customer experience and proactive problem resolution

Job Summary

  • As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks.
  • You will act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs and monitor ticket queues to ensure timely responses.
  • Ericsson is looking for a diligent and competent Domain Support Specialist eager to work in an interactive environment dedicated to guaranteeing the availability and performance of services for customers.

Matching Summary

Match Score: 85

Ericsson is seeking a Domain Support Specialist to join its Automated Operations team in Noida, India. The role involves managing maintenance activities, providing technical support, and ensuring efficient service operation, with a focus on customer experience and proactive problem resolution.

Skills & Requirements

Must-have

  • Ericsson Operations Engine
  • 5G MS Operations Readiness
  • 24/7 incident management support
  • System administration tasks
  • RAN Configuration Knowledge

Nice-to-have

  • Knowledge Sharing and Collaboration Skills
  • Business Continuity Management
  • Customer Experience Improvement
  • Customer Complaint Resolution

Key Requirements

  • Ericsson Customer Experience Assurance (CEA) Competence
  • MS TOP
  • Service Request Fulfilment (OMS)

Work Rights

Not specified

Tailored Resume

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