Service Desk Request & Incident Manager

Raytheon UK

Warminster, United Kingdom
Hybrid
Service request intake
Incident tracking and prioritization
Itil frameworks for it service management
Raytheon UK is seeking a Service Desk Request & Incident Manager for its OMNIA® Training team in Warminster, UK. The role involves overseeing daily operations of the Service Desk, managing service requests and incidents, and collaborating within a multidisciplinary environment to enhance military collective training

Job Summary

  • You will be critical to the successful delivery of the programme, collaborating within a matrix organisation, with multi-disciplinary teams within Engineering.
  • Oversee the day-to-day operations of the Service Desk including service request intake, incident tracking, and prioritization.
  • Chance to join a groundbreaking mission - to shape the future and drive innovation within a team focused on collaboration across a matrix organisation.

Matching Summary

Match Score: 85

Raytheon UK is seeking a Service Desk Request & Incident Manager for its OMNIA® Training team in Warminster, UK. The role involves overseeing daily operations of the Service Desk, managing service requests and incidents, and collaborating within a multidisciplinary environment to enhance military collective training.

Skills & Requirements

Must-have

  • Service request intake
  • Incident tracking and prioritization
  • ITIL frameworks for IT Service Management
  • Monitor service desk KPIs
  • Oversee critical incidents
  • Customer first mindset

Nice-to-have

  • Mission focus and drive
  • Collaborate with defence organisations
  • Champion EHS compliance
  • Learn and share lessons
  • Enthusiasm and drive to deliver

Key Requirements

  • ITIL4 certified
  • SC clearance or ability to obtain
  • Degree level or equivalent experience
  • Proven Service Desk Manager experience
  • Leadership experience in complex programmes
  • Proficient with ITSM and ticketing tools

Work Rights

SC clearance or above

Tailored Resume

Cover Letter