Support Solution Architect

Ericsson

Riyadh, Saudi Arabia
**
Telco core and cloud architectures
Complex incident management
Architectural governance
** Ericsson is seeking a Support Solution Architect to oversee Telco Core and Cloud solutions for key operator accounts in Riyadh, Saudi Arabia. The role demands extensive technical expertise and experience in managing complex telecommunications networks, alongside strong stakeholder management capabilities. **

Job Summary

  • Lead technical ownership of Telco Core and Cloud solutions for strategic operator accounts, ensuring service stability and rapid issue resolution.
  • Act as the primary technical authority for complex incidents, architectural escalations, and service optimization initiatives.
  • Drive EMEA wide customer support improvement initiatives and participate in 24x7 escalation support rotation.

Matching Summary

Match Score: 75

** Ericsson is seeking a Support Solution Architect to oversee Telco Core and Cloud solutions for key operator accounts in Riyadh, Saudi Arabia. The role demands extensive technical expertise and experience in managing complex telecommunications networks, alongside strong stakeholder management capabilities. **

Skills & Requirements

Must-have

  • Telco Core and Cloud architectures
  • complex incident management
  • architectural governance
  • service stability
  • IMS/VoLTE and User Data Management

Nice-to-have

  • stakeholder management
  • executive communication skills
  • high-pressure environments
  • customer support improvement

Key Requirements

  • 8+ Years of experience
  • Bachelor's or Master's degree in engineering
  • Proven experience managing complex incidents
  • Hands on experience of Communication Services

Work Rights

Not specified

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