Senior It Help Desk Technician

CACI

King of Prussia, PA, US
$47,900 - 95,600 usd; not specified; not specified...
Fully remote
Diagnose and troubleshoot technical issues
Onsite and remote support
Windows desktop/server/active directory
You will play a critical role in expanding and updating the site with a customer-centric approach, responsible for diagnosing, troubleshooting, and documenting technical issues through onsite and remote support

Job Summary

  • You will play a critical role in expanding and updating the site with a customer-centric approach, responsible for diagnosing, troubleshooting, and documenting technical issues through onsite and remote support.
  • The role requires supporting various technologies including Windows Desktop/Server/Active Directory, Microsoft365 Collaboration suite, and Multifactor authentication, with potential for off-hours work and on-call schedules.
  • CACI offers a culture of integrity, an environment of trust with flexible time off, and a focus on continuous growth, along with competitive compensation and comprehensive benefits.

Matching Summary

You will play a critical role in expanding and updating the site with a customer-centric approach, responsible for diagnosing, troubleshooting, and documenting technical issues through onsite and remote support.

Salary

$47,900 - 95,600 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Diagnose and troubleshoot technical issues
  • Onsite and remote support
  • Windows Desktop/Server/Active Directory
  • Microsoft365 Collaboration suite
  • Multifactor authentication support
  • Onsite in King of Prussia 5 days/week

Nice-to-have

  • Customer-centric approach
  • High degree of flexibility
  • Assist others as needed
  • Culture of integrity and innovation
  • Autonomy and flexible time off

Key Requirements

  • 3+ years helpdesk support experience
  • Sole IT support for a single site experience
  • Security+ Certification
  • Active TS/SCI U.S. Government Security Clearance

Work Rights

TS/SCI Clearance required

Tailored Resume

Cover Letter