Engineer - Sd A&p Service Desk

Ericsson

Noida, India
On-site
L1 troubleshooting
Sla performance levels
It infrastructure and applications
Ericsson is seeking an Engineer for their Service Desk in Noida, India, to support and manage reactive maintenance activities, ensuring service availability and performance according to SLAs. The role requires a proactive approach to incident management and customer service in a dynamic, 24/7 support environment

Job Summary

  • This job role is responsible for the coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
  • We are looking for individuals who have the following skillset: Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.
  • Join our Team Grow with us At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal.

Matching Summary

Match Score: 85

Ericsson is seeking an Engineer for their Service Desk in Noida, India, to support and manage reactive maintenance activities, ensuring service availability and performance according to SLAs. The role requires a proactive approach to incident management and customer service in a dynamic, 24/7 support environment.

Skills & Requirements

Must-have

  • L1 troubleshooting
  • SLA performance levels
  • IT Infrastructure and Applications
  • Capacity Monitoring with Zabbix Core
  • User support
  • Rotational shifts, 24/7 support

Nice-to-have

  • Outstanding customer service
  • Calm under pressure
  • Detail oriented and self-motivating
  • Creativity and Problem Solving
  • Out of the box thinking

Key Requirements

  • Minimum 2 Years relevant experience
  • MBA/B.E/ BTech or Graduate in Computer Science or Equivalent
  • Experience on Licenses/Certificates Monitoring & Renewal
  • Experience of system admin, Data backup, restore & retention
  • Basic knowledge of operating systems
  • Understanding of networking basics

Work Rights

Not specified

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