Front Office Automated Operations Engineer

Ericsson

Smart Village, Egypt
On-site
Transmission network incident handling
Monitor network alarms nms/enm
Troubleshoot network faults
The role is responsible for ensuring network availability, performance and service continuity by managing alarms, troubleshooting faults and coordinating with field teams and vendors

Job Summary

  • The role is responsible for ensuring network availability, performance and service continuity by managing alarms, troubleshooting faults and coordinating with field teams and vendors.
  • You will monitor and manage Transmission network alarms using NMS/ENM tools and handle Trouble Tickets (TTs) within agreed SLA and operational targets.
  • At Ericsson, you´ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what´s possible and build solutions never seen before.

Matching Summary

The role is responsible for ensuring network availability, performance and service continuity by managing alarms, troubleshooting faults and coordinating with field teams and vendors.

Skills & Requirements

Must-have

  • Transmission network incident handling
  • Monitor network alarms NMS/ENM
  • Troubleshoot network faults
  • 24/7 rotational shift schedule

Nice-to-have

  • Continuous improvement initiatives
  • Ownership and accountability
  • Work under pressure
  • Decision-making capability

Key Requirements

  • BSc in Telecommunications, Computer Science or equivalent
  • 3+ years of experience in network operations
  • Strong understanding of mobile network architecture
  • Good knowledge in CCNA and CCNP
  • Strong understanding of microwave transmission systems
  • Knowledge of IP Networks

Work Rights

Not specified

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