Digital Journey Optimisation Manager, Integrated Channels
CommBank
Multiple Locations
Customer focus and analytics expertise
Digital know-how
Identify breakpoints in digital experiences
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers
Job Summary
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
You’ll own the optimisation roadmap and manage the day‑to‑day build, delivery and conversion of personalised initiatives across commbank.com.au , CommBank app and NetBank .
Working alongside a Product Owner, marketing and data analysts, you’ll deliver personalised digital experiences that matter.
Matching Summary
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
Skills & Requirements
Must-have
Customer focus and analytics expertise
Digital know-how
Identify breakpoints in digital experiences
Improve conversions and customer outcomes
Own optimisation roadmap and delivery
Deliver personalised digital experiences
Nice-to-have
Passion for delivering exceptional experiences
Curiosity for digital capabilities and trends
Stakeholder management experience
Key Requirements
Adobe Analytics highly regarded
Hands-on experience with conversion optimisation platforms
Exceptional communication, influencing and negotiation skills
Proven ability to identify new business opportunities