This role is responsible for alarm analysis, operation-maintenance, troubleshooting and change request implementation on IP nodes such as routers, switches, firewalls, load balancers and security gateways
Job Summary
This role is responsible for alarm analysis, operation-maintenance, troubleshooting and change request implementation on IP nodes such as routers, switches, firewalls, load balancers and security gateways.
You will be the first point of contact for support of any alarm, event or KPI related issues and ensure timely restoration of services to maintain high service availability and SLA compliance.
Ericsson offers an outstanding opportunity to use your skills and imagination to push the boundaries of what is possible while working within a diverse and innovative team.
Matching Summary
This role is responsible for alarm analysis, operation-maintenance, troubleshooting and change request implementation on IP nodes such as routers, switches, firewalls, load balancers and security gateways.
Skills & Requirements
Must-have
IP Networking Protocols expertise
Trouble Ticket analysis and resolution
Fault management on routers and switches
CISCO product knowledge
Maintaining MTTR and SLA compliance
Telecom knowledge 2G to 5G
Network health checks and backups
Nice-to-have
Logical thinking and problem solving
Collaboration with field teams
Customer governance handling
Data analytics
3PP/OEM handling
Good communication skills
Experience with Spine-leaf and Border-Leaf architectures