Commercial Operations Specialist - Customer Care

Oxford Nanopore Technologies

Oxford, United Kingdom
**
Bachelor's degree in business or related field
2+ years experience in customer operations
Strong analytical skills with excel proficiency
** Oxford Nanopore Technologies is seeking a Commercial Operations Specialist for Customer Care to enhance the customer experience and improve operational efficiency. This hybrid role involves collaboration across multiple teams and requires a candidate with a background in customer operations and strong analytical skills. **

Job Summary

  • This role plays a key part in shaping and improving the end-to-end customer journey from order placement to support.
  • You will work closely with Customer Care, Sales, Logistics, Finance, and Technical Support teams globally to streamline processes.
  • The position offers exposure to cross-functional teams and strategic operational projects within a mission-driven environment.

Matching Summary

Match Score: 75

** Oxford Nanopore Technologies is seeking a Commercial Operations Specialist for Customer Care to enhance the customer experience and improve operational efficiency. This hybrid role involves collaboration across multiple teams and requires a candidate with a background in customer operations and strong analytical skills. **

Skills & Requirements

Must-have

  • Bachelor's degree in Business or related field
  • 2+ years experience in customer operations
  • Strong analytical skills with Excel proficiency
  • Familiarity with ERP tools like D365, Oracle, or SAP
  • Experience with CRM tools such as Salesforce

Nice-to-have

  • Experience in biotech or life sciences industry
  • Knowledge of process improvement methodologies
  • Background in global logistics operations
  • Ability to drive change management initiatives

Key Requirements

  • Bachelor's degree required
  • Minimum 2 years of relevant experience
  • Proficiency in Excel and ERP/CRM systems

Work Rights

Not specified

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