Care Specialist I (pittsburgh, Pa / Full Time In-office)
FreedomCare
Pittsburgh, PA, United States
Base: $20.00 - $23.00 ph; bonus/equity: not specif...
On-site
High-volume inbound call center experience
Full-time in-office attendance required
Crm proficiency with salesforce or medflyt
FreedomCare is seeking a Care Specialist I for their Pittsburgh office to enhance customer service for clients and caregivers in the home care industry. The role involves managing high-volume calls, ensuring quality service, and requires strong communication and organizational skills
Job Summary
FreedomCare is dedicated to revolutionizing the home care industry by ensuring patients have the power to choose their caregivers.
The role involves managing a high volume of service center calls dealing with HR inquiries and processing patient care requests while maintaining exceptional customer service.
Employees receive excellent in-house training and opportunities for continued career development within a company that values diversity and an inclusive environment.
Matching Summary
Match Score: 85
FreedomCare is seeking a Care Specialist I for their Pittsburgh office to enhance customer service for clients and caregivers in the home care industry. The role involves managing high-volume calls, ensuring quality service, and requires strong communication and organizational skills.
Salary
Base: $20.00 - $23.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, retirement plans, wellness programs, and learning opportunities
Skills & Requirements
Must-have
High-volume inbound call center experience
Full-time in-office attendance required
CRM proficiency with Salesforce or Medflyt
Strong verbal communication skills
Ability to de-escalate frustrated callers
Nice-to-have
Bilingual in Spanish or other languages
Healthcare or startup industry experience
Passion for empathy and positive attitude
Experience with Workforce Technology tools
Key Requirements
At least 1 year of high-volume call center experience
Must be willing to travel to Pittsburgh office 5 days a week