This role drives the vision for Hootsuite's global retention and expansion motion across North America and EMEA
Job Summary
This role drives the vision for Hootsuite's global retention and expansion motion across North America and EMEA.
The successful candidate will lead a high-performing Account Management leadership team while fostering a culture of global collaboration and continuous learning.
You will serve as a strategic thought partner to senior executives, shaping enterprise-wide strategies that elevate customer satisfaction and minimize churn risk.
Matching Summary
This role drives the vision for Hootsuite's global retention and expansion motion across North America and EMEA.
Skills & Requirements
Must-have
15+ years account management experience
SaaS quota-carrying leadership experience
Global team management capability
Data-driven forecasting and KPI governance
Strategic enterprise retention and expansion
Nice-to-have
Inclusive leadership and DEI commitment
Agile transformation and change management
Cross-functional executive collaboration
Advanced analytics for customer insights
Growth mindset and lifelong learning
Key Requirements
15+ years in account management or customer success
Proven SaaS revenue target ownership
Experience leading global teams
Senior level leadership track record
Work Rights
Must be legally employable in specific Canadian provinces/states