1st Level Support (m/w/d)

GPC Tools & Equipment Sydney

Not specified; not specified; benefits include 30 ...
Not specified
Servicenow ticketing system experience
Windows 10/11 and macos knowledge
Active directory user management
GPC Tools & Equipment Sydney is seeking a 1st Level Support specialist who will be the primary contact for IT support, assisting colleagues with hardware and software issues while documenting requests through ServiceNow. The ideal candidate should have relevant qualifications and experience in IT support, strong communication skills, and a service-oriented mindset

Job Summary

  • You will serve as the primary point of contact for IT support, ensuring colleagues receive fast and reliable assistance.
  • The role involves managing hardware, software, and network setups while documenting systems and processes within ServiceNow.
  • Employees benefit from 30 days of vacation, international career opportunities, and flexible working hours with a company-specific tariff agreement.

Matching Summary

Match Score: 85

GPC Tools & Equipment Sydney is seeking a 1st Level Support specialist who will be the primary contact for IT support, assisting colleagues with hardware and software issues while documenting requests through ServiceNow. The ideal candidate should have relevant qualifications and experience in IT support, strong communication skills, and a service-oriented mindset.

Salary

Not specified; Not specified; Benefits include 30 days vacation, holiday pay, and company benefits

Skills & Requirements

Must-have

  • ServiceNow ticketing system experience
  • Windows 10/11 and MacOS knowledge
  • Active Directory user management
  • MS Office and Intune proficiency
  • German language skills required

Nice-to-have

  • MS D365, LFS, and Ping knowledge
  • English communication skills
  • Process improvement mindset
  • Team-oriented collaborative approach

Key Requirements

  • Completed training as System Integration Specialist or equivalent
  • Experience in 1st Level IT Support preferred
  • Availability for shift work starting at 7:00 AM or until 6:00 PM

Work Rights

Not specified

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