Customer Experience Insights Analyst

Altium Packaging

Atlanta, Georgia, United States
Salary exempt; not specified; competitive benefits...
Power bi dashboard design and dax
Advanced excel skills for data analysis
Experience with crm systems like dynamics 365
The CX Insights Analyst transforms customer and operational data into actionable insights to drive measurable business outcomes

Job Summary

  • The CX Insights Analyst transforms customer and operational data into actionable insights to drive measurable business outcomes.
  • This role involves designing and maintaining Power BI reports and dashboards that quantify the value delivered by the Customer Experience organization.
  • Altium Packaging offers a competitive benefits package including medical, dental, vision, tuition reimbursement, and a 401(k) plan with company contributions.

Matching Summary

The CX Insights Analyst transforms customer and operational data into actionable insights to drive measurable business outcomes.

Salary

Salary Exempt; Not specified; Competitive benefits package including medical, dental, vision, 401(k)

Skills & Requirements

Must-have

  • Power BI dashboard design and DAX
  • Advanced Excel skills for data analysis
  • Experience with CRM systems like Dynamics 365

Nice-to-have

  • Business Objects reporting experience
  • Understanding of customer churn metrics
  • Automation process and data workflow knowledge

Key Requirements

  • Bachelor's degree in Business, Analytics, or related field
  • At least 2 years of experience in Power BI
  • Strong analytical mindset with attention to detail

Work Rights

Not specified

Tailored Resume

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