Senior Officer / Officer, Customer Service Center (counter)
Prudential Corporation Asia Ltd
5 years customer service operations experience
Iiqe paper 1, 3 and 5 certification
Fluent english and chinese communication skills
The role involves processing information and responding to customer enquiries regarding insurance products and services at the counter
Job Summary
The role involves processing information and responding to customer enquiries regarding insurance products and services at the counter.
Candidates are expected to handle customer dissatisfaction, manage complaints, and provide appropriate solutions in a timely manner.
The position includes supporting leaders by providing refreshment training to new staff and offering advice on case handling to uplift service standards.
Matching Summary
The role involves processing information and responding to customer enquiries regarding insurance products and services at the counter.
Skills & Requirements
Must-have
5 years customer service operations experience
IIQE paper 1, 3 and 5 certification
Fluent English and Chinese communication skills
Nice-to-have
Strong analytical and problem-solving abilities
Experience working with diverse backgrounds
Ability to work independently under pressure
Key Requirements
Secondary education or above
Passed IIQE paper 1, 3 and 5
5 years of experience in Customer Service Operations
Good written/spoken English and Chinese (including Putonghua)