Healthcare Process Management, Specialist/consultant

AIA Australia

Not specified
4-7 years related industry experience
Strong communication and interpersonal skills
Proficiency in microsoft office
AIA Australia is seeking a Healthcare Process Management Specialist/Consultant to support strategic healthcare initiatives that enhance its healthcare proposition and ensure financial sustainability. The role requires collaboration with various stakeholders, effective management of healthcare provider relationships, and a focus on improving customer experience within the healthcare ecosystem

Job Summary

  • The role supports the implementation of strategic healthcare initiatives aimed at strengthening AIA's healthcare proposition and ensuring long-term financial sustainability.
  • Incumbents will manage provider partnerships, maintain data quality records, and oversee service quality to enhance customer experience and Net Promoter Score outcomes.
  • The position involves coordinating the end-to-end operations of the HealthShield Health Screening Programme and developing standard operating procedures for operational excellence.

Matching Summary

Match Score: 85

AIA Australia is seeking a Healthcare Process Management Specialist/Consultant to support strategic healthcare initiatives that enhance its healthcare proposition and ensure financial sustainability. The role requires collaboration with various stakeholders, effective management of healthcare provider relationships, and a focus on improving customer experience within the healthcare ecosystem.

Skills & Requirements

Must-have

  • 4-7 years related industry experience
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office

Nice-to-have

  • Prior healthcare insurance industry experience
  • Customer centric mindset
  • Self-driven with problem solving skills

Key Requirements

  • Minimum 4-7 years related industry experience
  • Good understanding of Healthcare/Healthcare Insurance industry
  • Strong analytical and stakeholder management skills

Work Rights

Not specified

Tailored Resume

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