Wfm & Dialer Operations Specialist

Shelter Lending Services LLC

Not specified
3+ years in contact center
1+ years in wfm analyst role
Experience with nice iex or other wfm platforms
Shelter Lending Services LLC (Newrez) is seeking a WFM & Dialer Operations Specialist to optimize scheduling, attendance, and dialer campaigns within their contact center. The ideal candidate should have experience in workforce management, call center operations, and possess strong analytical skills

Job Summary

  • At Newrez, we bring big thinkers and caring doers together to make home happen.
  • We empower our employees, encouraging innovative solutions and recognizing great performance.
  • Our total rewards package is designed to support your whole self.

Matching Summary

Match Score: 85

Shelter Lending Services LLC (Newrez) is seeking a WFM & Dialer Operations Specialist to optimize scheduling, attendance, and dialer campaigns within their contact center. The ideal candidate should have experience in workforce management, call center operations, and possess strong analytical skills.

Skills & Requirements

Must-have

  • 3+ years in contact center
  • 1+ years in WFM Analyst role
  • Experience with NICE IEX or other WFM platforms

Nice-to-have

  • Strong analytical and problem-solving skills
  • Self-motivated with minimal supervision
  • Understanding of mortgage lending and servicing

Key Requirements

  • High School Diploma required
  • Proficient in Microsoft Word and Excel
  • Ability to write basic SQL queries

Work Rights

Not specified

Tailored Resume

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