Customer Service Representative - Aspire Health

311

Base: $21.00 - $23.00; bonus/equity: not specified...
Varied work hours; m-f 8 am – 8 pm, with weekend shifts from october to march.
Minimum three years customer service experience
Excellent verbal and written communication skills
Proficient in microsoft office suite
The Customer Service Representative position at Aspire Health involves assisting health plan members and healthcare providers with inquiries related to eligibility, claims status, and benefits. The ideal candidate should possess strong customer service skills, empathy, and problem-solving abilities, with a minimum of three years of relevant experience

Job Summary

  • The Customer Service Representative will handle incoming calls from health plan members and healthcare providers regarding eligibility, claims status, and benefits.
  • Candidates must demonstrate exceptional diplomacy skills to effectively resolve issues under sometimes tense and stressful circumstances while maintaining a professional demeanor.
  • The position offers a competitive benefit package with a salary range of $21.00 - $23.00 commensurate with experience.

Matching Summary

Match Score: 75

The Customer Service Representative position at Aspire Health involves assisting health plan members and healthcare providers with inquiries related to eligibility, claims status, and benefits. The ideal candidate should possess strong customer service skills, empathy, and problem-solving abilities, with a minimum of three years of relevant experience.

Salary

Base: $21.00 - $23.00; Bonus/Equity: Not specified; Benefits: Competitive benefit package

Skills & Requirements

Must-have

  • Minimum three years customer service experience
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite

Nice-to-have

  • Bilingual Spanish/English proficiency desired
  • Genuine desire to help others with empathy
  • Curious solution-oriented problem solver

Key Requirements

  • Associates degree or applicable professional experience required
  • Minimum 1 to 3 years experience in customer service or call center
  • Ability to operate spreadsheet and word processing programs

Work Rights

Not specified

Tailored Resume

Cover Letter