Patient Educator / Medical Scheduler

Cincinnati Eye Institute

Blue Ash, Ohio, United States
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Exceptional customer service skills
Hipaa compliance knowledge
Patient flow management
** Cincinnati Eye Institute is seeking a Patient Educator/Medical Scheduler to facilitate communication between patients and medical staff, providing education regarding surgical options and managing patient inquiries. The role involves exceptional customer service, maintaining patient flow, and assisting with data management tasks. **

Job Summary

  • The Patient Educator serves as a critical interface between prospective surgery patients and the medical team to provide balanced education on surgical benefits and options.
  • This role involves discussing cost structures, payment plans, and intraocular lens options while ensuring strict adherence to HIPAA regulations.
  • The position requires proactive engagement with patients via email, phone, or text prior to their scheduled appointments to enhance their understanding of cataract or refractive surgery.

Matching Summary

Match Score: 75

** Cincinnati Eye Institute is seeking a Patient Educator/Medical Scheduler to facilitate communication between patients and medical staff, providing education regarding surgical options and managing patient inquiries. The role involves exceptional customer service, maintaining patient flow, and assisting with data management tasks. **

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • HIPAA compliance knowledge
  • Patient flow management
  • In-person or virtual screening experience
  • Cataract or refractive surgery context

Nice-to-have

  • Professional attitude with smiling demeanor
  • Urgency in managing patient time
  • Experience with relationship management systems
  • Data entry capabilities for marketing data
  • Ability to share educational video links

Work Rights

Not specified

Tailored Resume

Cover Letter