The Senior Associate, Leave Team Lead at Capital One in Richmond is responsible for overseeing a team of 10-15 associates who manage employee leave inquiries. The role emphasizes creating a positive work environment and delivering exceptional service while transforming the leave experience
Job Summary
You will manage a dynamic group of 10-15 frontline associates handling inquiries from current and former employees.
Your primary focus is creating a positive work environment while maintaining high morale within the team.
Success requires strong problem-solving skills and a commitment to delivering a top-notch experience during organizational transformation.
Matching Summary
Match Score: 85
The Senior Associate, Leave Team Lead at Capital One in Richmond is responsible for overseeing a team of 10-15 associates who manage employee leave inquiries. The role emphasizes creating a positive work environment and delivering exceptional service while transforming the leave experience.
Skills & Requirements
Must-have
Manage frontline associates team
Handle incoming calls emails chats
Drive simpler outcomes for employees
Nice-to-have
Strong problem-solving skills
Effective communication abilities
Ability to influence stakeholders
Commitment to well-managed operations
Key Requirements
Experience managing 10-15 person teams
Background in customer service or support operations