Not specified (assumed hybrid based on typical roles in customer service settings)
End-to-end cir activities
Receive and log customer complaints
Analyze complaint details
The Customer Issue Resolution Analyst position at 3M in the Philippines focuses on managing customer complaints and credit collections, emphasizing teamwork and analytical skills. The ideal candidate should possess relevant experience, proficiency in Thai and English, and a detail-oriented approach to operational processes
Job Summary
The position of Customer Issue Resolution Analyst (TH) will be located at 3M Global Service Center, Philippines.
This is a customer-facing position, interacting directly with External Customers, Quality Teams, and partnering with internal 3M clients and cross-functional team members to drive results.
An individual employed in this position is expected to broaden their knowledge in CIR Credit & Collections and strengthen skills in analysis, reporting, negotiating, and presenting.
Matching Summary
Match Score: 85
The Customer Issue Resolution Analyst position at 3M in the Philippines focuses on managing customer complaints and credit collections, emphasizing teamwork and analytical skills. The ideal candidate should possess relevant experience, proficiency in Thai and English, and a detail-oriented approach to operational processes.
Skills & Requirements
Must-have
End-to-End CIR activities
Receive and log customer complaints
Analyze complaint details
Communicate resolutions to customers
Monitor customer accounts for overdue balances
Negotiate payment arrangements
Maintain accurate records of credit evaluations
High Proficiency of the Thai language
Nice-to-have
Handle ambiguity
Address multiple concurrent projects
Collaborative and a Team player
Analytical and a fast learner
Strong interpersonal skills
Key Requirements
Bachelor level university/college degree
At least 2 years in a Customer Issue Resolutions/Billing/Credit and Collection role
Ability to communicate in spoken and written English