Senior Manager, Customer Operations

The Integer Group

Base salary + cash-based incentive program; compre...
Not specified
10+ years medical device experience
Bachelor's degree in business
Lead customer operations team
The Integer Group is seeking a Senior Manager of Customer Operations to lead their Customer Operations team, focusing on improving customer service and operational efficiency within the medical device industry. The ideal candidate will have substantial experience in customer operations management, particularly in medical devices, and a strong ability to collaborate across various functions

Job Summary

  • The Senior Manager will provide strategic leadership to the Customer Operations function while advocating for customers across the organization.
  • This role is accountable for developing business plans, managing performance metrics like quote cycle time, and driving operational excellence.
  • The company offers a comprehensive benefits package including immediate eligibility for medical, dental, vision, and a 401(k) plan with matching.

Matching Summary

Match Score: 85

The Integer Group is seeking a Senior Manager of Customer Operations to lead their Customer Operations team, focusing on improving customer service and operational efficiency within the medical device industry. The ideal candidate will have substantial experience in customer operations management, particularly in medical devices, and a strong ability to collaborate across various functions.

Salary

Base salary and cash-based incentive program; Comprehensive benefits including medical, dental, vision, life insurance; 401(k) with company matching

Skills & Requirements

Must-have

  • 10+ years medical device experience
  • Bachelor's degree in business
  • Lead customer operations team
  • Manage order entry and quoting
  • Drive S&OP forecasting process

Nice-to-have

  • Oracle or SAP software knowledge
  • Experience reading design drawings
  • Strong cross-functional collaboration
  • ISO certification audit experience
  • Resilient and adaptable mindset

Key Requirements

  • Minimum 10 years in medical device field
  • Bachelor's degree preferred
  • Experience with Oracle or SAP systems

Work Rights

Not specified

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