Agente De Pbx

Four Seasons

Cartagena, Colombia
Base: competitive salary; bonus/equity: not specif...
Handling inbound and outbound calls
Professional and personalized guest service
Coordination with hotel departments
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The role involves responding immediately and professionally to all calls, ensuring personalized service aligned with property standards.
  • Employees enjoy competitive salary, excellent training and development opportunities, employee discounts worldwide, free uniform laundry service, and meals provided.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: Competitive salary; Bonus/Equity: Not specified; Benefits: Employee discounts, free uniform laundry, meals provided

Skills & Requirements

Must-have

  • Handling inbound and outbound calls
  • Professional and personalized guest service
  • Coordination with hotel departments
  • Use of PBX and PMS systems
  • Maintain guest confidentiality

Nice-to-have

  • Advanced English proficiency B1/B2
  • Anticipate guest needs
  • Warm and professional communication tone
  • Experience in high-demand hotel environments
  • Following Forbes and LQA standards

Key Requirements

  • 6 months experience in hotel telephone service
  • Advanced English level B1/B2
  • Technical or professional studies in tourism, hotel administration or related fields

Work Rights

Not specified

Tailored Resume

Cover Letter