Coordenador(a) Técnico(a) De Monitoramento (prazo Determinado) - Minas Gerais Ou Paraná
Merck & Co., Inc.
Minas Gerais, Brazil
Hybrid
Customer relationship management across full lifecycle
Veterinary or zootecnia degree required
Dairy farm operational experience
This role involves managing the entire customer journey from adoption and engagement to retention and advocacy for animal monitoring solutions
Job Summary
This role involves managing the entire customer journey from adoption and engagement to retention and advocacy for animal monitoring solutions.
Candidates must possess a complete higher education degree in Veterinary Medicine, Zootechnics, or Agronomy with practical dairy farm experience.
The position requires acting as the primary technical point of contact for escalations while translating field insights into perceived value for clients.
Matching Summary
This role involves managing the entire customer journey from adoption and engagement to retention and advocacy for animal monitoring solutions.
Skills & Requirements
Must-have
Customer relationship management across full lifecycle
Veterinary or Zootecnia degree required
Dairy farm operational experience
Animal monitoring platform knowledge
Technical support and escalation handling
Nice-to-have
Consultative sales and customer success background
Intermediate to advanced English proficiency
Experience with calf monitoring or reproduction
Process improvement and efficiency mindset
Hybrid work arrangement willingness
Key Requirements
Complete degree in Veterinary Medicine, Zootechnics, or Agronomy
Practical experience in dairy farm operations
Residency in Minas Gerais or Paraná required
Proven ability in dispute resolution and diplomacy