This role is central to shaping Target Operating Models, eliminating process debt, and embedding intelligent automation and AI solutions
Job Summary
This role is central to shaping Target Operating Models, eliminating process debt, and embedding intelligent automation and AI solutions.
The successful candidate will drive measurable improvements in customer experience, operational efficiency, and control effectiveness aligned to Barclays' transformation strategy.
You will collaborate with stakeholders across the bank to identify industry trends and provide recommendations for change within performance and optimisation processes.
Matching Summary
This role is central to shaping Target Operating Models, eliminating process debt, and embedding intelligent automation and AI solutions.
Skills & Requirements
Must-have
Journey design experience in financial services
TOM design and customer-centric transformation
Process design tools Figma Visio Blueworks Live
Automation AI technologies RPA Salesforce GenAI
Lean Six Sigma Green Belt certification
Agile delivery experience required
Nice-to-have
Experience in Journey Labs or agile environments
Mentoring and leading transformation teams
Influencing senior stakeholders in matrixed orgs
Familiarity with Celonis and Power BI
Key Requirements
Certified in Lean Six Sigma Green Belt or higher
Proven experience in financial services operations