Commsec Improvement Specialist

Commonwealth Bank

Darling Harbour, Australia
Not specified
Business analysis experience
Process improvement expertise
Customer experience design skills
The Commonwealth Bank is seeking a CommSec Improvement Specialist to enhance customer experiences and operational processes within its contact center. This role focuses on identifying and implementing process improvements, working collaboratively with teams, and leveraging data-driven insights to optimize customer support functions

Job Summary

  • This role supports the identification and delivery of opportunities to improve processes and end-to-end customer and agent experiences across CommSec Customer Support.
  • The Improvement Specialist will partner with squads to support the design and delivery of exceptional customer experiences while leading selected process improvement initiatives.
  • The role contributes to solutions that improve customer outcomes, agent effectiveness, and operational efficiency through data insights and process modelling.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a CommSec Improvement Specialist to enhance customer experiences and operational processes within its contact center. This role focuses on identifying and implementing process improvements, working collaboratively with teams, and leveraging data-driven insights to optimize customer support functions.

Skills & Requirements

Must-have

  • Business analysis experience
  • Process improvement expertise
  • Customer experience design skills
  • Agile delivery environment experience
  • Stakeholder management capabilities

Nice-to-have

  • CommSec process knowledge
  • HCD framework exposure
  • Digital improvement interest
  • Low-code tool aptitude
  • Change management communication

Key Requirements

  • Demonstrated experience in business analysis or continuous improvement roles
  • Experience working in Agile delivery environments
  • Strong critical thinking and influencing skills

Work Rights

Not specified

Tailored Resume

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