Customer Success Manager

Flip AI

Brooklyn, New York, United States
On-site
Lead product implementation before sale
Build deep lasting customer relationships
Understand ecommerce customer experience
The role involves leading product implementation and owning the customer relationship from the critical moment in their journey

Job Summary

  • The role involves leading product implementation and owning the customer relationship from the critical moment in their journey.
  • The company values building in-person relationships and believes every customer should feel like their first and only.
  • Candidates are expected to deeply understand customers' businesses to act as strategic thought partners and solve problems beyond scope.

Matching Summary

The role involves leading product implementation and owning the customer relationship from the critical moment in their journey.

Skills & Requirements

Must-have

  • Lead product implementation before sale
  • Build deep lasting customer relationships
  • Understand eCommerce customer experience
  • Collaborate with marketing on community
  • Go above and beyond consistently

Nice-to-have

  • Startup or entrepreneurial drive
  • Early-stage Healthtech or Retail tech experience
  • Familiarity with EHR/PM integrations
  • Willingness to embrace uncertainty
  • Strong communication and ownership skills

Key Requirements

  • Experience at early-stage Healthtech or Retail tech company
  • Familiarity with EHR/PM integrations such as Epic or Athena
  • Obsession with eCommerce customer experience/support

Work Rights

Not specified

Tailored Resume

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