Eventbrite is seeking a Renewal Specialist to manage high-volume client renewals through automation and outreach strategies. The role emphasizes customer retention and revenue growth in a remote setting, specifically for candidates in the PST time zone
Job Summary
This role is critical for maximizing customer retention rates and minimizing churn within the fast-paced events and ticketing sector.
The ideal candidate will leverage advanced automation tools and scalable outreach strategies to manage a high volume of client renewals across North America and APAC regions.
Eventbrite offers comprehensive benefits including wellness allowances, family planning support, and flexible remote work environments to support employee well-being.
Matching Summary
Match Score: 85
Eventbrite is seeking a Renewal Specialist to manage high-volume client renewals through automation and outreach strategies. The role emphasizes customer retention and revenue growth in a remote setting, specifically for candidates in the PST time zone.
Salary
Base: $60,000 - $108,000 USD; Bonus/Equity: Eligible for incentive programs including equity and annual bonus; Benefits: Comprehensive medical, wellness allowance, and family planning support
Skills & Requirements
Must-have
High-volume renewal management
CRM platform proficiency (Salesforce/HubSpot)
Marketing automation tools experience
Data-driven analytical problem solving
Strong negotiation and closing skills
Nice-to-have
Experience in ticketing industry preferred
Knowledge of customer success platforms
Familiarity with AI-powered prediction tools
Self-motivated independent worker
Excellent written communication abilities
Key Requirements
Bachelor's degree in Business or related field
2+ years experience in renewal management or customer success