Not specified (assumed to be hybrid based on industry norms).
Itsm tool administration experience
Process optimization and design
Sql database management skills
Eiffage is seeking an ITSM Administrator to manage, optimize, and maintain ITSM tools and their associated services and processes. The ideal candidate will have a background in IT with experience in service management, strong analytical skills, and the ability to communicate effectively with diverse teams
Job Summary
The role involves administering ITSM tools including Back-Office, Front-Office portals, and knowledge bases.
Candidates will define and optimize ITSM processes such as incident, problem, and change management.
The position offers a full-time permanent contract with benefits including 100% public transport coverage and employee stock ownership.
Matching Summary
Match Score: 85
Eiffage is seeking an ITSM Administrator to manage, optimize, and maintain ITSM tools and their associated services and processes. The ideal candidate will have a background in IT with experience in service management, strong analytical skills, and the ability to communicate effectively with diverse teams.
Salary
Advantageous remuneration system; 13-month salary structure; Vacation bonus and profit sharing included
Skills & Requirements
Must-have
ITSM tool administration experience
Process optimization and design
SQL database management skills
ITIL framework understanding
KPI reporting and analysis
Nice-to-have
Specific ITSM certification preferred
Strong communication and pedagogy
Proactive problem-solving attitude
Adaptability to tech evolution
Key Requirements
Bac+3 to Bac+5 degree in IT or equivalent
3 to 5 years of IT service administration experience
Proficiency in major ITSM tools like ServiceNow or Jira