Senior Customer Experience Consultant

Maersk

Not specified
Bachelor's degree in business or logistics
5 years experience in supply chain or customer experience
End-to-end shipment execution and process improvement
Maersk is seeking a Senior Customer Experience Consultant to enhance customer satisfaction and optimize logistics processes. The ideal candidate will have a strong background in supply chain management and customer service, with a focus on operational improvements and financial accountability

Job Summary

  • The core purpose of this role is to deliver customer satisfaction solutions while continuously identifying operational and financial process improvements.
  • Maersk offers a nurturing management culture with wide-ranging career mobility programs that encourage internal candidates to manage their own careers.
  • This position requires engaging closely with key stakeholders to optimize customer profitability and ensure smooth end-to-end shipment execution.

Matching Summary

Match Score: 85

Maersk is seeking a Senior Customer Experience Consultant to enhance customer satisfaction and optimize logistics processes. The ideal candidate will have a strong background in supply chain management and customer service, with a focus on operational improvements and financial accountability.

Skills & Requirements

Must-have

  • Bachelor's degree in Business or Logistics
  • 5 years experience in supply chain or customer experience
  • End-to-end shipment execution and process improvement

Nice-to-have

  • Excellent problem-solving capabilities under pressure
  • Proactive approach to removing unrecoverable costs
  • Strong networking and active collaboration skills

Key Requirements

  • Bachelor's degree in Business Management, Logistics, or Supply Chain
  • Minimum 5 years of experience in freight forwarding or logistics
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Work Rights

Not specified

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