It Support Specialist - Remote Canada

Bold Commerce

Calgary, Canada
Remote
Provide technical support
Troubleshoot access and system issues
Manage help desk tickets
Bold Commerce is a leading ecommerce technology company helping merchants grow, scale, and succeed online

Job Summary

  • Bold Commerce is a leading ecommerce technology company helping merchants grow, scale, and succeed online.
  • In this role, you’ll deliver day-to-day technical support, manage employee access, and help maintain our internal systems and tools.
  • Competitive compensation that reflects your experience and skills, employer-paid health & dental benefits, and virtual mental health support are offered.

Matching Summary

Bold Commerce is a leading ecommerce technology company helping merchants grow, scale, and succeed online.

Skills & Requirements

Must-have

  • Provide technical support
  • Troubleshoot access and system issues
  • Manage help desk tickets
  • Set up and configure laptops
  • Manage user access
  • Maintain system security
  • Track and manage IT assets

Nice-to-have

  • Respond quickly with urgency
  • Curious and process improvement focused
  • Know when to solve independently
  • Care about employee experience

Key Requirements

  • 0-3 years of experience
  • Basic knowledge of computer troubleshooting
  • Familiarity with cloud-based tools
  • Exposure to identity and access management concepts

Work Rights

Not specified

Tailored Resume

Cover Letter